Shipping policy

1. Order Processing

All orders are processed within 5 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you by email or phone if there is a significant delay.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary based on location.
Delivery delays can occasionally occur due to carrier issues, weather conditions, or other unforeseen factors.

3. Shipment Confirmation and Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.
Tracking numbers typically become active within 24–48 hours after shipping.

4. Shipping Locations

We currently ship to addresses within the continental United States.

5. Lost or Damaged Packages

We are not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact us at horsleyslithos@gmail.com
Please save all packaging materials and damaged items.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate.
Orders returned due to incorrect addresses may incur additional reshipping fees.

8. Contact Information

If you have any questions regarding your order or our shipping policy, please contact us at:
📧 horsleyslithos@gmail.com
🏢 Horsley's Lithos - Bowling Green, OH 43402